Privacy Policy

iConscious Therapy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is personal information, and why do we collect it?
Personal Information is information that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including but not limited to; interviews, correspondence, by telephone and facsimile, by email, via our website www.iConscious.com.au, via video conferencing  such as zoom/skype/telehealth, from your website, from publicly available sources, from cookies and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to you and marketing to you.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing, or by using the “unsubscribe” link in any such correspondence.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained.
• For a secondary purpose that is directly related to the primary purpose.
• With your consent; or where required or authorised by law.

Third parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure
Your Personal Information may be disclosed in several circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of personal information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your personal information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
iConscious Therapy will not charge any fee for your personal access request but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we will require verifiable identification from you before releasing the requested information.

Maintaining the quality of your personal information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Your obligation regarding your personal information
It is your responsibility to ensure that all information that you provide to iConscious Therapy is truthful, accurate and up to date at the time of provision, and to notify us as soon as practicable in the event of any changes to the information you provided.

Policy updates
This Policy may change from time to time and is available on our website.

Links to other sites
When you click on links that take you away from our website, be aware that those sites may have different terms and policies. We are not responsible for the content or practices of those sites. We don’t guarantee website links or policy of any third parties.

Cookies
Cookies are small files kept on your device that essentially help us improve your browsing experience. You can think of Cookies as providing a so-called memory for the website, so that it can recognise you when you come back and respond appropriately.
The types of cookies we use are:
Strictly necessary cookies – these are essential for our website to function optimally.
Performance cookies. – help us to understand visitor interactions with our website.
Functional cookies – these enhance functionality and personalisation.
Targeted cookies – Used in the event of advertisements for you to see.
You have the option when visiting the site to accept or reject the use of cookies or choose which ones you want to be active. You can control cookies in your browser settings, be aware that this may affect your user experience.
We may update this Cookie Policy occasionally.

Please check this page for changes. By using our website, you consent to our use of cookies.

Disclaimer of warranties
We provide this website “as is” without any warranties, express or implied.

Limitation of warranties
We shall not be liable for any damages arising from your use of the website. We do not warrant any content provided on the website by third parties.

Restrictions on use: Limited Licence
We want you to enjoy our website, we grant you a limited license to access and use it for personal purposes.

This does not include the right to:
– Resell or commercially use our website or its content.
– Create derivative works or copy information for others.
– Use any data mining tools.
All content on this website is the property of iConscious Therapy, any third party images, content, logos, marks, intellectual property remains their property and all are protected by copyright laws. You may not use our trademarks or any trademarks appearing on our site without the respective owners prior written consent.
You may with our prior consent (via email is acceptable) in writing, link to our home page provided you do so in a respectful manner.

Governing Law
These terms are governed by the laws of Victoria, Australia.

Privacy policy complaints and enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at: [email protected]